FAQ's

 

What types of sheet masks do you offer?
We offer a curated collection of high-quality sheet masks for every skin type and concern—hydrating, brightening, soothing, anti-aging, and more. Whether your skin needs a mid-week refresh or a weekend glow-up, we’ve got the perfect mask for you.

Where do you ship?
We currently ship across the US! No matter where you are in the country, your skincare essentials will reach you.

How long does shipping take?
United States: Orders typically arrive within 5–8 business days.

How can I track my order?
Simply head to our [Tracking order] and enter your order number or tracking info for real-time delivery updates.

Do you offer free shipping?
We occasionally run free shipping promotions during special sales or on select products. Keep an eye on our homepage banners and announcements!

Can I change or cancel my order?
If you need to modify or cancel your order, email us as soon as possible at apreeti71@gmail.com. If your order hasn’t been dispatched yet, we’ll do our best to make the change.

What is your return policy?
We accept returns within 30 days of delivery for most items, as long as the products are unused and sealed in original packaging. Contact us to start your return process.

What if my order arrives damaged or defective?
We’re really sorry if that happens! Please email us at apreeti71@gmail.com. with photos of the issue, and we’ll resolve it quickly—either a replacement or refund.

How can I contact customer support?
Reach out to us anytime at apreeti71@gmail.com. Our customer care team responds within 24–48 hours.

Is my payment information secure?
Absolutely. Our site uses SSL encryption and trusted payment gateways to ensure your information is always protected.